CASE STUDY

Broad customer-experience strategy and execution

Total Life Changes (TLC) is a global company committed to changing people’s lives across the world with nutritional products and the opportunity to become an independent distributor since 2002.

The retail behemoth needed to transform and consolidate its digital experience, which spanned across 12 different websites. They came to us with a singular goal — to create an all-encompassing shopping experience on Salesforce. 

 
 

    • Salesforce Commerce Cloud

    • Mulesoft

    • Salesforce Marketing Cloud

    • Salesforce Service Cloud

    • Global rollout to 20 countries with localization support

    • Product Raodmapping

    • Solution Architecture

    • Technical Architecture

    • Digital Experience Strategy

    • Health and Personal Care Stores

    • Pharmaceutical and Medicine Manufacturing

    • Retail Trade

    • Health foods

    • Vitamin preparations

    • Direct Selling

 
 
 
 

We began our partnership with TLC with a complete eCommerce overhaul, giving shoppers across 140 countries a more unified and responsive shopping experience.

 

Our UX strategy centered around modernizing the brand’s online presence.

 

50%

Higher conversion rates post-launch

20%

Increase in adoption rate

70%

Increase in number of orders

100+%

Increase in new customer sales

Our relationship grew into a broad customer-experience strategy, which included a new social media strategy and community engagement programs.

 

“We love Chris and Jostin — they did incredible work on this project and we are going to go ahead and steal them”

— Natalie Paramo - Director of Customer Experience